I’m getting an “Invalid Cast Exception” error on my mobile, handheld terminal when I scan my employee barcode to access the GigaTrak application. My Time and Date are set correctly, and match the time and date on my PC workstation. What is causing this error?

Question: I’m getting an “Invalid Cast Exception” error on my mobile, handheld terminal when I scan
my employee barcode to access the GigaTrak application. My time and date are set correctly, and match the time and date on my PC workstation. What is causing this error?

Answer: An invalid cast exception error will occur on the handheld if the short date format is not set
correctly on the handheld. It must be set as follows (these instructions are for the 6100 terminal instructions may somewhat differ for other models, but the premise is the same):

Set Short Date Format
1)       In Control Panel, select Regional Settings.
2)       Tap the Customize button.
3)       Select the “Date” tab.
4)       Set the Short Date Style to “MM/dd/yyyy”.
5)       If the “Date Separator” is not the “/” character, select the Date Separator box.
6)       Select the “/” character from the drop-down list (or type it in using the on-screen keyboard).
7)       Tap the “OK” button at the top of the screen.